Building strong, trust-based relationships is key to delivering client service excellence, as is maintaining open communication and being adaptable to changes or new priorities. By being responsive, reliable, and committed to the client’s success, consultants not only add value but also create lasting partnerships that drive mutual growth and success.

Below are important habits to develop to bring your A-game to each client

✅  Come prepared to meeting and share your agenda in advance - See Templates

✅  Be punctual - Inform in advance for delay or pro-actively reschedule

✅  Keep camera on for a more engaging and personal connection - Do it often

✅  Refrain from eating, multi-tasking or texting during your client meetings

✅  Aim to respond to client emails within 2-3 hours or at least acknowledge receipt

We are your back-office, always available to support you

Dealing with an issue on your gig? Communicate Immediately!

Report any issues with our team immediately - ([email protected]). These may include:

• Risk of exceeding hours in your the retainer
• Scope changes resulting in additional hours or expertise gap
• Needing help to handle difficult conversation with a client or teammate
• Lack of expertise for a project and need someone to assist you
• Personal matters preventing you from staying engaged with your work

It’s our job to assist you. DO NOT HESITATE TO REACH OUT!