OdeCloud Support

YOUR FEEDBACK AND SUGGESTIONS ARE CRUCIAL TO OUR SUCCESS! PLEASE, DO NOT HESITATE TO REACH OUT. ANY TIME!

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How to reach the OdeTeam

Email [email protected]
Chat with us, using your Hotline Chat room (search Chat for “Hotline” to find it) or create a new chatroom with Eva Maria Kuehnert, Ahad Arain or Osar Iyamu.
Post in #Product Support or #Product Feedback in OdeSocial (if it’s not a sensitive topic and all community member can benefit from it as well) - Go to OdeSocial.

Priority	Target Response Time
CRITICAL
E.g. OdeCloud is down or major malfunction affecting your work	Immediate / within 1 hour
”Please reach out to immediately to: [email protected]”
QUICK-EASY
E.g. Your questions about anything or immediate support needed - potentially quick fix.	**Within 1-3 hours
”**These are our quick wins - great opportunity for us to shine and provide the help you need quick!” 👍
HIGH
E.g. important loss of functionality or high priority support needed	Within 6 hours
MEDIUM
E.g. moderate loss of functionality or medium priority support needed	Within 24 hours
LOW
E.g. minor loss of functionality or low priority support needed or ideas for future optimizations	Within 3 days

Response time is for the acknowledgement of your request, and if needed, discuss the issue and set appropriate severity and resolution due date.

Resolution times may vary depending on the complexity of the issue. However, it is extremely important for us to ensure a great experience of OdeCloud. You can be sure we will get all reported issues resolved and provide answers to your questions as fast as we can.

We appreciate you being with us on this journey to improve technology consulting services.